$47bn Company
Website & Apps Support
Our ultimate Website Support and Maintenance Plan include limitless fixes, optimisations and assistance for any website. Backups and monitoring included without a subscription; pay only when you need a fix. iNeedSocial London look after your website so you don’t have to.
Website Support - Key Benefits
Peace of mind
Live in peace knowing that your site is in good hand and being monitored by experts.
Zero Downtime
We can ensure Zero Downtime as we monitor your site 24 hours, 7 days a week.
Secure Backup
We don’t use freelancers to complete support requests – everything is done in-house.
Agency offering
Support is more and just technical stuff, so you can tap rely on our expert team.
Peace of mind
Live in peace knowing that your site is in good hand and being monitored by experts.
Zero Downtime
We can ensure Zero Downtime as we monitor your site 24 hours, 7 days a week.
We can ensure Zero Downtime as we monitor your site 24 hours, 7 days a week.
Secure Backup
We don’t use freelancers to complete support requests – everything is done in-house.
We don’t use freelancers to complete support requests – everything is done in-house.
Agency offering
Support is more and just technical stuff, so you can tap rely on our expert team.
Support is more and just technical stuff, so you can tap rely on our expert team.
iNeedSocial Website Support & Maintenance Service Include
iNeedSocial are the real experts in website designing because in the last 10 years we have delivered more than 3,000 projects for more than 400 clients worldwide.
24X7 Security scanning
Our expert in-house team of security experts will continuously scan your website to keep it safe from intruders and malicious attacks.
Telephone support
UK based telephone support when you need it the most. Our team of experts will be at your reach to provide the peace of mind.
Changes and updates
You don’t have to learn website development just to update simple content. Our team of developer’s experts will be ready to do update as you require.
Uptime monitoring
We will constantly monitor your website to make sure it is online 99.9% time. This will ensure your site working smoothly and never out of reach.
Website backups
Regular backup will be done on certain interval making sure you never lose anything important at the event of an accident.
WordPress updates
Plugins or Themes or a necessary security update, our development team will always keep your wordpress site up and running.
Simple Website Support plans without hidden feePlease note, if you don’t have support plan purchased, we can potentially fix issues for you at your normal rate of £349 Per Hour.
Monthly Support Hours
10
Work Carried Out
Monday – Friday
9am-5pm
Number of tickets
4
Content Updates
Yes
Bug Fixes
Yes
New Webpage layouts
Yes
Enhancements
Yes
Consultation / Guidance
Yes
Security and maintenance
N/A
Plugin updates
N/A
Firewall
N/A
Website Backups
N/A
Dedicated Email Support
N/A
Additional work
£349 / hour
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Monthly Support Hours
20
Work Carried Out
Monday – Friday
9am-8pm
Number of tickets
8
Content Updates
Yes
Bug Fixes
Yes
New Webpage layouts
Yes
Enhancements
Yes
Consultation / Guidance
Yes
Security and maintenance
Yes (2 hours)
Plugin updates
Yes
Firewall
Yes
Website Backups
Monthly
Dedicated Phone Support
Yes
Additional work
£349 / hour
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Monthly Support Hours
Unlimited
Response time
Even on Xmas days and Bank Holidays
Work Carried Out
7 days Per Week
24 Hours a Day
Number of tickets
Unlimited
Content Updates
Yes
Bug Fixes
Yes
New Webpage layouts
Yes
Enhancements
Yes
Consultation / Guidance
Yes
Security and maintenance
Yes (4 hours)
Plugin updates
Yes
Firewall
Yes
Website Backups
Weekly
Dedicated Phone Support
Yes
Additional work
£349 / hour
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Website Maintenance Ad-hoc support
If you don’t require a support package we can offer ad hoc amends and security updates quoted per request at £349 per hour. Future site maintenance, security and updates will only be actioned at your request.
